Simple steps to place an order:
Once the payment method has been selected, Customers will have to settle the order in the manner provided. By sending the order by the customer, the sales contract is formalized.
Terms of sale
SHIPPING AND PACKAGING COSTS
Unless otherwise requested in writing in the order notes (with any additional costs borne by the customer), shipments are not insured.
Estimated shipping costs
Add products to cart at www.scooterthefero.com: the system will automatically calculate the charges based on the selected products and delivery address.
For unsupported destinations or bulky shipments, write to info@scooterthefero.com for a customized quote.
Tracking and notifications
Shipping service includes tracking number.
When the order leaves the warehouse, you will receive an e-mail from the courier with the tracking link and delivery time.
If you do not receive the e-mail, please check SPAM or contact us at info@scooterthefero.com or WhatsApp +39 340 868 4556.
Dangerous goods
Lubricants, batteries and other products classified as hazardous can only be shipped overland and only to EU countries.
Bulk shipments
Orders with weight or weight-to-volume ratio greater than 25 kg may require an additional charge over what is listed online.
For a customized quote, write to info@scooterthefero.com
Shipping to Europe
We ship directly to: Austria, Belgium, France, Germany, Northern Ireland, the Netherlands, and Spain.
For other EU countries, please request a custom quote by writing to info@scooterthefero.com.
Extra EU Shipments
For deliveries to countries outside the EU (including the UK), please contact us by email at info@scooterthefero.com.
You will receive a quote with:
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prices net of Italian VAT
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dedicated shipping costs
Taxes, duties and customs charges are the responsibility of the recipient.
Incorrect or incomplete addresses
Any additional costs caused by incorrect addresses, absences, inventory, or returns are the responsibility of the customer, even if the shipment is free.
Be sure to enter up-to-date data and contact information and track the shipment via the link provided by the courier.
AVAILABILITY OF THE PRODUCT AND DELIVERY
For each product listed on the www.scooterthefero.com website, availability is shown on the product sheet according to the following terms:
- Available:delivery time *: 1-7 working days ** from payment received.
- AVAILABLE TO ORDER: the product is purchased upon customer request. Delivery time*: 7-15 working days** from payment received, unless otherwise indicated in the product description.
- OUT OF STOCK: product not available
(*) Delivery times are expressed in working days (excluding the day of departure).
(**) Working days are intended from Monday to Friday (excluding holidays and / or company closures).
ATTENTION: delivery times may vary based on various factors such as strikes, national holidays, climatic adversities and others not dependent on stflambretta.com.
PAYMENT METHODS
Advance bank transfer
The items ordered by the customer will be held until proof of bank transfer is received. The e-mail address to send the transfer receipt is: amministrazione@scooterthefero.com The sending of the ordered happen only when the actual crediting of the amount due (or after receipt by mail of the bill of transfer), which must take place within 10 (ten) business days from the date of acceptance. Exceeded these limits, the order will be automatically canceled. The purpose of the bank transfer must necessarily bring order number, name and surname of the customer who placed the order.
Paypal
The data relating to the card or c/c linked to the Paypal account will not be shared with Scooter The Fero as the system does not transmit sensitive data.
Cash on delivery (only for shipments to Italy)
Allows you to pay for the item upon its arrival at its destination. If you want an invoice, please indicate this in the order notes. Once the receipt has been issued, it will no longer be possible to request an invoice.
The receipt is inserted in the package. If you want an invoice, please indicate it in the order notes. Once the receipt has been issued, it will no longer be possible to request an invoice.
RIGHT OF WITHDRAWAL
The legislation provides that the right of withdrawal be exercised only by individuals (consumers) acting for purposes that are unrelated to his business.
The right of withdrawal, therefore, NOT be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties.
Il consumatore ha il diritto di recedere dal contratto entro il termine di 14 giorni dal ricevimento della merce, purché il prodotto sia integro, nell’imballo originale e completo di ogni suo accessorio compresi eventuali manuali.
Il diritto di recesso potrà essere fatto valere purché il bene non sia stato utilizzato.
Per poter esercitare il diritto di recesso, il consumatore deve informare la ditta SCOOTER THE FERO tramite e-mail info@scooterthefero.com, comunicando in modo inequivocabile la sua decisione di recedere dal contratto.
The goods must be returned to SCOOTER THE FERO (prior arrangement) no later than 14 days from the date of notice of withdrawal from the contract.
For return if possible use the original packaging with all accessories and items. If necessary, use a protective overpack. If the original packaging is no longer available, use a suitable packing such as to provide sufficient protection against transport damage.
Le spese di restituzione sono a carico del cliente.
Al suo arrivo in sede il prodotto verrà esaminato e testato, nell’eventualità di manomissioni o danneggiamenti il recesso non potrà essere esercitato.
To make the refund will use the same means of payment used for the original transaction, unless otherwise agreed with the consumer. The refund does not involve any cost to the consumer. We may refuse to make a refund to the receipt of the goods or until the consumer there proves he sent back the goods, whichever of the two conditions occurs first.
Nota Legale
Scooter The Fero
P.Iva IT04125710238
REA: VR – 394256
via Dante Alighieri, 33 – 37069 Mozzecane VR
PRODUCT WARRANTY
SCOOTER THE FERO guarantees that the products purchased on the website www.scooterthefero.com are covered by an Italian warranty pursuant to Legislative Decree no.
nr 24 of 2002 which implemented in Italy the Directive 1999/44 / EC on guarantees for consumer goods.
For “GUARANTEE” means the repair or free replacement of components or parts of the object recognized by its manufacturer to be defective in manufacture or material. This warranty does not cover accidental damage or damage resulting from loss, loss of use of the product, damage due to loss of information, stored by the customer in any form. It also accepts no responsibility for any damage that may directly or indirectly, to persons, things or animals resulting from the failure to follow instructions given in the appropriate operational booklet, especially the warnings regarding INSTALLATION, USE AND MAINTENANCE OF ‘OBJECT.
For the home user, ie the person who buys goods for purposes not related to his professional activities, it will apply the Legislative Decree February 2, 2002, n.24. – Articles. 1519-bis and following of the Civil Code – (Two years with the legal conditions).
The warranty begins on the date the goods are received and can only be exercised if the customer has the invoice and/or receipt (attached to the shipment), or by presenting valid proof of purchase and payment.
If, during the warranty period, one or more parts are replaced for repair with part or parts not authorized by the relevant manufacturers, or not compliant with the appropriate safety and quality measures for the same, or if the repair is carried out by UNAUTHORIZED personnel, the purchaser loses the right to repair UNDER WARRANTY.
